Permits Clerk

Applications accepted ONLY via Indeed.com
Salary
From $16.15 an hour
Job Type
Full-time
Qualifications

• High school or equivalent (Preferred)
• Microsoft Office: 3 years (Preferred)
• Customer Service: 3 years (Preferred)

Full Job DescriptionWORK OBJECTIVE:
Performs a variety of routine to moderately complex administrative work in receiving, reviewing, organizing, and processing building permit applications. Responsible for initial intake of applications and final issuance of permits within prescribed standards and requirements. Work is performed under general supervision with limited latitude in the use of initiative and independent judgment. Position exercises some judgment in accordance with well-defined policies, procedures, and techniques.
EXAMPLES OF ESSENTIAL FUNCTIONS:
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein.

• Provides front-line customer service for contractors and residents in the intake, processing, and issuance of permits, certificates, and/or registrations in compliance with zoning/land use ordinances
• Receives permit applications and reviews for accuracy and completeness; ensures required licensing, forms, and plans are submitted according to permit requirements
• Schedules inspections for all codes and maintains the codes calendar
• Compiles and organizes applications and associated forms, documentation, and plans to facilitate efficient review and processing by the plans examiner staff
• Processes payments via cash, checks, and credit; prepares invoices for accounts receivable and payable
• Monitors and tracks permit applications through the inspection and review process; provides progress updates to customers as requested
• Monitors permit applications with conditional and/or inspection holds; ensures proper authorizations are provided prior to issuance of any permits subject to holds
• Receives and responds to questions and requests from internal and external customers via telephone and email communications
• Escalates concerns, issues or complaints to senior staff when unable to address or resolve within position’s scope of authority or responsibility
• Demonstrates professional courtesy, tact and diplomacy in all communications with internal and external customers
• Reports on permitting activities to county and state agencies as required
• Responds to requests for information in an accurate and timely manner
• Organizes documentation and files documents in designated order; retrieves/replaces files

· Ensures that all administrative work performed is properly recorded, filed, and processed according to department policy and procedure

• Provides input on how to improve or alter work flow to improve customer service and employee effectiveness
• Orders office supplies as needed

Supervision:

• None

MINIMUM QUALIFICATIONS:
High school diploma or GED; supplemented by one or more years’ customer service experience; municipal permit processing experience preferred; or an equivalent combination of education, certification, training, and/or experience. May be required to have or obtain additional formal industry certification(s) based on area of assignment.
In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions in order to perform this job successfully.
KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of municipal permitting standards and requirements
• Knowledge of clerical procedures such as alphabetizing files and records
• Knowledge of principles and processes for providing outstanding customer service
• Skill in working independently and following through with assignments with minimal direction
• Ability to operate a computer using Microsoft Office products (Word and Outlook) and use applicable department and organization specific software
• Ability to establish and maintain accurate records
• Ability to review, compile, and organize forms, documents, and related records for efficient processing and ready retrieval
• Ability to provide exceptional internal and external customer service
• Ability to deal courteously and effectively with the public
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to follow oral and written instructions
• Ability to organize work for timely completion
• Ability to regularly attend work and arrive punctually for designated work schedule

PHYSICAL REQUIREMENTS:
Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or work station and extended periods of time standing and/or walking.
ENVIRONMENTAL REQUIREMENTS:
Tasks are regularly performed inside without exposure to adverse environmental conditions (e.g., dirt, cold, rain, fumes).
SENSORY REQUIREMENTS:
Tasks require sound and visual perception and discrimination. Tasks require oral communications ability.
Job Type: Full-time
Pay: From $16.15 per hour
Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 3 years (Preferred)
• Customer Service: 3 years (Preferred)
• municipal: 1 year (Preferred)

Work Location:

• One location

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Company's website:

• www.calntownship.org

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place